Quality and excellence form the basis of Bulgari’s culture. Its corporate philosophy reflects this commitment within the working environment, with the aim of achieving the customer’s full satisfaction.
Bulgari creations are appreciated by customers worldwide for their bold, sophisticated and unmistakable style, in which meticulous attention to quality and innovative design combine to create a timeless elegance.
Excellence for Bulgari means the perfect balance between the highest quality products and impeccable service worldwide.
Every Bulgari product – whether a piece of jewelry, a watch, a fragrance or an accessory – has been stringently checked to ensure that it upholds the Bulgari tradition of craftsmanship and is perfectly faithful to the sensitivity and intentions of its creator. Bulgari jewelry always begins with a watercolor or gouache. Then, the craftsmen draw upon all their manual skills and experience to create jewelry with soft and rounded lines, the embodiment of perfection.
From the very first sketch, the concept is analyzed to select the colors best suited to bring out its brilliance, and to ensure its wearability and consistency with Bulgari tradition and style.
Bulgari watches, moreover, combine an elegance of design with sophisticated mechanisms. They are carefully constructed and tested according to the most rigorous Swiss standards, which guarantees a finished product of the highest quality.
The fragrances and cosmetics are created with the same attention to detail, with rigorously selected raw materials and active ingredients. Silk and leather accessories are made from exclusive materials at the highest level of craftsmanship.
This focus on outstanding quality is also reflected in customer service. Since 1990, employees have been trained in the Excellence program, under which the tradition of excellence begun in Rome’s Via Condotti store over a century ago is brought forth to every Bulgari store.